REFUND AND ORDER CANCELLATION POLICY

Effective from 16th May 2025

The following terms and conditions govern the use of this Website, which is owned and operated by Thesis Ace Writers. The company reserves the unilateral right to modify, amend, or delete any provisions of its policies at any time without prior notice. Users are advised to review these terms regularly to stay informed of any changes.

1. PAYMENT POLICY

This policy outlines the payment structure for the services provided by Thesis Ace Writers:

  • Payment Structure: For orders below INR 5,000, a two-part payment process. The initial payment, constituting 50% of the total amount, is required upfront. The remaining balance is due as the final payment. For orders above INR 5,000, a flexible payment structure (e.g., 40-60 split or three-part/EMI-based payments) may be applied based on mutual agreement.
  • Initial Advance Payment: The initial advance payment is required to initiate the work. Should the client choose to cancel the order within 16 hours of placement, a partial refund may be provided. After 16 hours, the advance payment will be retained to cover the initial costs incurred in the preparation and planning of the work. This ensures the commitment of both parties and maintains the quality of service provided.

2. REFUND AND ORDER CANCELLATION POLICY

This policy outlines when and how a client may request cancellations and refunds:

  • Initial Advance Payment: The initial advance payment is required to initiate the work. If the cancellation request is made within 16 hours of order placement, a partial refund may be applicable. After 16 hours, the advance payment will be retained to cover the initial work preparation and planning costs, ensuring the commitment of both parties and the quality of service.
  • Refund Eligibility: Refunds on the initial advance payment will be processed based on the following conditions:
    • Condition A: If the order has not been assigned to a writer and the cancellation request is made within 16 hours of order placement, 90% of the advance payment will be refunded.
    • Condition B: If the order has been assigned to a writer and the cancellation occurs within 2 days, 50% of the advance payment will be refunded.
    • Condition C: If the cancellation request is made after 2 days from the order placement or after the work has been delivered, no refund will be issued. However, clients can request revisions based on the original scope of work and provide evidence of any issues that may have occurred.
  • Final Payment: The final payment must be completed before the delivery of the completed work. Once the work is delivered, it is considered final, and while revisions may be requested, no refunds will be entertained post-delivery.

3. DELIVERY POLICY

While every effort is made to deliver work before the client’s deadline, occasional delays may occur due to the involvement of external or outsourced writers. In such cases:

  • While we take every possible measure to adhere to the promised timelines, our work often involves collaboration among multiple specialists, including writers, researchers, and technical experts. Occasionally, unforeseen factors may lead to delays—even significant ones. In such cases, our primary focus remains on delivering work that meets the agreed quality standards.
  • As a general policy, refunds are not issued solely due to delays, provided the final output meets quality expectations. However, we understand that each project is unique, and exceptions may be considered at our discretion based on the nature and urgency of the order. We encourage clients to stay in regular contact, and our support team is always available to provide updates and assistance.
  • Timeline deviations do not warrant compensation as the company prioritizes the quality of work.

4. WORK COMPLETION POLICY

A project will be considered incomplete or undelivered until full payment is received. However, to build trust and ensure transparency, the final payment request is made only when the project is complete and ready for delivery. This request is communicated to the client via their primary communication channel (WhatsApp or email).

Once the final payment is received, the completed work is shared within a minimum of 1 minute and a maximum of 1 hour, through the same channel used for regular communication.

In the rare event that the work is not delivered after receiving the final payment, we assure a full refund of the final payment amount within 3–5 business days. Our delivery record stands at 99% quality work completion, and client satisfaction remains our top priority.

5. DISPUTE RESOLUTION AND JURISDICTION

Any dispute, claim, or disagreement arising from these Terms will be resolved through arbitration. The arbitration will be conducted with a sole arbitrator appointed by the party initiating the dispute, and the arbitrator's decision will be final and binding for both parties.

  • Arbitration Location: Guntur, Andhra Pradesh.
  • Jurisdiction: All legal matters arising from these Terms shall be subject to the jurisdiction of the courts in Guntur, Andhra Pradesh, India.
  • Clients must first communicate any grievances via email at support@thesisacewriters.com before initiating arbitration.

6. INTELLECTUAL PROPERTY RIGHTS

  • Ownership: All rights to the work (such as copyrights) remain with Thesis Ace Writers until the full payment is made by the client.
  • Transfer of Rights: Once the client has made the full payment, the intellectual property rights for the work are transferred to the client.

7. LIMITATION OF LIABILITY

  • Liability before Full Payment: If the client has made the initial payment but has not yet paid the full amount, Thesis Ace Writers is committed to providing a snippet or preview of the completed work for the client’s review. The company is only liable for damages caused by Thesis Ace Writers, such as plagiarism, before full payment is made. If the client believes that damages have been caused (e.g., plagiarism), they must provide specific evidence of the issue, including the nature of the problem, its impact on the work, and the date the issue occurred.
    • Time-related errors: Any time-related issues, such as missed deadlines or delays, are not the responsibility of Thesis Ace Writers, and the company will not be held liable for any damages or claims arising from such issues.
    • Revisions: Thesis Ace Writers will provide revisions at no additional cost, as long as they fall within the original scope of the work and are reasonable. However, no monetary refunds will be issued before the client makes full payment.
  • Liability after Full Payment: Once the full payment has been made, Thesis Ace Writers will not be held responsible for any damages or academic issues arising from the use of the delivered work. The company is not liable for any issues, claims, or damages once the work has been finalized and paid for. The client assumes full responsibility for how the work is used once it has been delivered and finalized.
  • Liability Limit: Thesis Ace Writers' responsibility under these Terms is limited to the amount the client has paid for the specific service. This means that the company will not be held liable for any claims, damages, or losses beyond the amount paid for the service. The company will only provide genuine revisions based on the original scope of the work after full payment is made.

8. FORCE MAJEURE

Thesis Ace Writers will not be held accountable for delays or failure to deliver services due to unexpected events beyond the company's control. These events include:

  • Natural disasters (like earthquakes, floods, etc.)
  • Actions taken by the government
  • Political instability or unrest
  • Pandemics or any other major unforeseen events.

9. ACKNOWLEDGMENT OF TERMS

By placing an order with Thesis Ace Writers—whether through Razorpay or any other approved direct payment method—the client explicitly agrees to abide by these Terms and Conditions. This includes, but is not limited to, the policies related to refunds, cancellations, payments, delivery timelines, and work completion

Clients are considered to have acknowledged and It is the client’s responsibility to review and understand the Terms prior to making any payment.